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Support

Committed to supporting our customers

We’re committed to providing exceptional support to our customers. When you receive your QC and software products, you’ll also receive access to expert support from Bio-Rad. With our expert teams available at every step of the QC process, we offer programs and services designed to help enhance your lab’s QC approach. Whether you’re looking for staff training, lot reservation, or technical expertise, it’s all part of the Bio-Rad experience. Contact our support team to get the help you need.

Contact Bio-Rad QC support

Monday through Friday
5 am to 5 pm (Pacific time)
Phone: 1-800-854-6737 option #3
Email: Unity_Support@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)

The software support team can help you install, configure, and maintain your QC data management software and connectivity solutions. We will work with your IT and lab staff on your instrumentation, middleware solution, or laboratory information system (LIS).

Live Support Chat         Zoom Remote Access        Citrix Remote Access

* The links above allow remote access to your system with Live Support

Monday through Friday
5 am to 5 pm (Pacific time)
Phone: 1-800-854-6737 option #4
Email: UnityReports@Bio-Rad.com, EQAS_Support@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)

The QC program team can answer your questions about peer group comparisons, peer reports, statistics, QC data submission, and cycle dates. We also help with access to our Unity QC data management and External Quality Assurance Services (EQAS) programs.

Monday through Friday
5 am to 5 pm (Pacific time)
Phone: 1-800-854-6737 option #2
Email: QSD.TechService@Bio-Rad.com
Fax: 1-949-598-1531 (in the US)

Our full-service technical support team includes clinical diagnostics laboratory scientists skilled at handling your inquiries promptly and professionally. We provide personal consultation and guidance to troubleshoot your QC test systems.

Customer testimonials

“First I try to troubleshoot issues on my own, but contacting support and having them walk me through it was effortless. That is the kind of support that makes a company great.”

Laboratory Professional

Canada

“Friendly, helpful, and knowledgeable.”

Laboratory Professional

Hospital Lab, USA

“I received exceptional service from a Bio-Rad representative. 5 stars overall.”

Laboratory Professional

Medical Center Hospital, USA

Submit a question

Monday through Friday
5 am to 5 pm (Pacific Time)
Phone: (800) 854-6737
Fax: (949) 598-1531 (in the US)

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